1. Shipping Areas
We deliver to all Emirates within the UAE, including:
Abu Dhabi
Dubai
Sharjah
Ajman
Umm Al Quwain
Ras Al Khaimah
Fujairah
Delivery time may vary depending on the customer’s location.
2. Delivery Time
Within Abu Dhabi: 1–2 business days
Other Emirates: 2–4 business days
Delivery time may be affected by factors beyond our control, such as:
Weather conditions
High demand on shipping companies
Public holidays
Issues with the provided address or communication
3. Shipping Fees
Shipping fees are calculated at checkout and may vary depending on the delivery area.
We may offer free shipping promotions in certain cases (such as minimum order value or seasonal offers).
4. Shipment Tracking
Once your order is shipped, you will receive a message containing:
Tracking number
Shipping company name
Direct tracking link (if available)
You can always contact us to check the status of your order.
5. Customer Responsibility
The customer is responsible for ensuring:
Correct delivery address
Correct phone number
Availability to receive the order on the scheduled delivery time
If delivery fails due to incorrect information, additional re-shipping fees may apply.
6. Failed Delivery
Delivery may fail in the following cases:
No response to the shipping company
Incorrect or unclear address
Recipient not available at the specified address
In such cases, we will contact you to reschedule delivery or update the address.
7. Damaged or Lost Shipments
We are committed to ensuring your order arrives safely. In case of:
Visible product damage
Receiving an incorrect product
Lost shipment
Please contact us within 24–48 hours of receiving the order, and we will resolve the issue promptly.
8. International Shipping
Currently, we ship within the United Arab Emirates only. This policy will be updated once international shipping becomes available.
9. Contact Us
For shipping and delivery inquiries, please contact us via:
Email: milanobeauty.ae@gmail.com
Phone: +971585844928
