Return Conditions

You are entitled to request a product return in the following cases:
  • If the product is unused and in its original condition
  • If the request is submitted within 7 days of the delivery date
  • If the product does not match the description or has a clear manufacturing defect
  • If the product was received by mistake or in the wrong quantity

❌ Non-Returnable Products

Products cannot be returned in the following cases:
  • Opened or used products
  • Products purchased under special offers or final clearance
  • Cosmetic or medical products that have been opened for health or regulatory reasons
  • Any product that has been modified or customized based on the customer’s request

💳 Refund Policy

  • Refunds will be issued using the original payment method
  • Refunds may take 5 to 14 business days depending on the bank or service provider
  • For payments made via bank transfer, additional details will be requested to complete the refund process
  • Refunds do not include shipping or delivery fees unless the error was on our part

📦 Return Procedure

  • Contact us via email or phone within the specified period
  • Explain the reason for the return and attach photos (if necessary)
  • Fill out the Return Request Form
  • Return the product to the specified address after approval
  • Wait for confirmation of receipt and processing of your request

⚖ Legal Compliance

At Milano Beauty, we adhere to the return and refund policy in accordance with:
  • UAE Consumer Protection Law
  • E-commerce regulations
  • Health standards related to cosmetic and medical products

📬 Contact Us

  • Email: milanobeauty743@gmail.com
  • Phone: +971585844928